If you haven’t received your confirmation email or login credentials after purchasing a product, course, or membership from Eden Method, we understand how frustrating that can be. This guide will help you identify the cause and walk you through how to resolve the issue as quickly as possible.

COMMON CAUSES:


There are several reasons why your confirmation or login details might not have arrived in your inbox. Here are the most common:


1. Email Delivery Issues

  • Emails may land in folders like Spam, Junk, Promotions, or Social (especially in Gmail or Outlook).
  • Your email provider may flag automated emails and move them out of your primary inbox.
  • Sometimes, server delays can take 15–30 minutes (or more) to deliver a message.


2. Incorrect Email Address

  • A typo during checkout is one of the most common reasons for undelivered emails.
  • Example: Typing name@gmial.com instead of name@gmail.com.


3. Pending or Failed Payment

  • If your payment hasn’t been fully processed, the system will not issue confirmation or login credentials.
  • Payments marked as “pending,” “under review,” or “failed” will delay email delivery.


4. Strict Email Filters or Firewalls

  • Corporate or institution-based email systems often have firewalls or filters that block external automated messages.
  • In some cases, you may need to ask your IT department to whitelist our domain.


5. Email Server Overload

  • During high-traffic periods, there may be delays on our side as our system processes large volumes of email.


6. Outdated Account Information

  • If you're a returning customer, outdated email addresses in your Eden Method profile can cause delivery failures.


7. Technical Glitches

  • Very rarely, system hiccups may prevent the email from being generated or sent.


8. Email Client Issues

  • Some apps (especially mobile versions of Gmail, Yahoo Mail, etc.) may not display certain automated emails.
  • Switching to a desktop browser or different email client can help locate hidden messages.

HOW TO RESOLVE THE ISSUE:


There are several reasons why your confirmation or login details might not have arrived in your inbox. Here are the most common:


1. Check All Email Folders Thoroughly

  • Search your inbox and other folders for emails from the following addresses:
    • store@edenmethod.com
    • support@edenmethod.com
  • Use your email’s search bar to look for subject lines like:
    • “Your Eden Method Order Confirmation”
    • “Your Login Details”
    • “Welcome to the Eden Method”


2. Add Us to Your Safe Senders List

  • Add the following addresses to your contacts:
    • store@edenmethod.com
    • support@edenmethod.com
  • This helps ensure future emails land in your primary inbox.


3. Double-Check Your Email Address

  • Think back to the exact email address you entered during checkout.
  • If you believe you made a typo, please contact our support team with the correct address and we can assist with updating your order info.


4. Give It a Little Time

  • Email delivery can take up to 30 minutes, especially during periods of high volume.
  • If it’s been longer than an hour and you’ve checked all folders, proceed to the next step.


5. Contact Our Support Team

If none of the above steps work, please get in touch with our team. To assist you efficiently, include the following in your message:

  • Full Name (used during checkout)
  • Correct Email Address
  • Order ID (if available from your receipt or payment provider)
  • Payment Method (e.g., Visa, PayPal)
  • Date and Approximate Time of Purchase
  • Details of What You Ordered


Support Contact Options:

Additional Resources to Support You:

To help you stay on top of your sessions and get started with ease, we've prepared the following resources:

  • Step-by-Step Video Walkthrough
    If you're having trouble locating your confirmation email, login credentials, or session information, watch our short video guide. It visually walks you through where to find your welcome emails and course access.

  • Quick Guide PDF
    Prefer a written reference? Download our easy-to-follow PDF guide, complete with step-by-step instructions to help you locate your login details, order confirmations, and important email communications.)


Let us know if you need additional help—we’re here to support your journey with Eden Method!